PRIVACY POLICY

Royal Houses Apartment Construction Company Limited
Website: royalhouseapartment.com
Effective Date: October 2026

1. Introduction

Welcome to Royal House Apartment. We respect your privacy and are committed to protecting the personal information you provide when using our website, services, property listings, and online enquiry facilities.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or interact with royalhouseapartment.com.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name
Telephone or mobile number
Email address
Physical or postal address
Property preferences
Property enquiry details
Information submitted through contact or enquiry forms
Information provided when requesting property viewing
Information provided when submitting or listing a property
Construction, architectural, land or development requirements
Any other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Website interactions and general usage information

3. How We Use Your Information

Royal House Apartment may use the information collected to:

Respond to property enquiries
Provide information about properties for sale or other property opportunities
Arrange property viewings
Communicate with clients and prospective clients
Assist with property purchases, sales, development, construction and related services
Process property listing requests
Provide architectural and construction-related information
Improve our website and services
Respond to customer support requests
Send service-related communications
Prevent fraud, misuse or unauthorized activity
Comply with applicable legal and regulatory requirements

We will only use personal information for legitimate business purposes or other purposes permitted by applicable law.

4. Property Enquiries and Listings

If you contact us about a property, land, apartment, house, commercial property, farm or construction project, we may use the information you provide to respond to your enquiry.

Property information submitted for publication may appear publicly on our website. Users should therefore avoid submitting confidential or unnecessary personal information in publicly visible property descriptions.

Royal House Apartment may verify property information before publication; however, users and prospective buyers should independently verify ownership, title, measurements, pricing, location and other relevant property information before entering into a transaction.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Remember user preferences
Understand how visitors use our website
Improve website performance
Analyze website traffic
Provide relevant website functionality

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

Our website may use third-party services such as:

Website hosting providers
Website analytics services
Map and location services
Social media platforms
Payment or communication services
Security and spam-prevention services

These third parties may process information according to their own privacy policies and terms of service.

Royal House Apartment does not control the privacy practices of independent third-party services and encourages users to review their respective privacy policies.

7. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore understand that information submitted online carries some level of risk.

8. Sharing of Personal Information

We do not intend to sell or rent your personal information to third parties.

We may disclose information where reasonably necessary:

To provide requested services
To communicate with you about a property or project
To service providers supporting our website or business
Where required by law or a lawful government authority
To protect the rights, property or security of Royal House Apartment, our clients or others
With your consent

Where appropriate, we will seek to limit disclosure to information that is reasonably necessary for the relevant purpose.

9. Property Agents, Sellers and Service Providers

Where a property enquiry requires communication with a property owner, agent, developer, contractor, architect or other relevant service provider, information necessary to respond to the enquiry may be shared with that party.

We will seek to avoid sharing information that is unnecessary for the relevant enquiry.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain business and transaction records
Resolve disputes
Meet legal or regulatory obligations
Protect our legitimate business interests

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Object to certain uses of your information
Ask questions about how your information is being handled

To exercise a privacy-related right, please contact Royal House Apartment using the contact details provided on our website.

12. Marketing Communications

Where permitted by law, we may use your contact information to communicate information about our services, properties, developments or related opportunities.

You may request that we stop sending non-essential marketing communications at any time.

13. Children’s Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, remove the information.

14. External Links

Our website may contain links to third-party websites, including property services, social media platforms, financial institutions, maps or other resources.

Royal House Apartment is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable legal requirements.

The updated policy will be published on this page with a revised effective date.

We encourage visitors to review this page periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Royal Houses Apartment Construction Company Limited

Website: royalhouseapartment.com
Email: royalhausesapartmennts@gmail.com
Phone: WhatsApp +260 778 612584

Address: District Road 19 Emerald, Ngwerere, Lusaka Province, Zambia
Location: Lusaka, Zambia

17. Acceptance

By using the Royal House Apartment website, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.